SHIPPING
Note - Because we require a signature upon
delivery Petra is unable to ship to a P.O. Box.

Australia Wide
All Petra orders are shipped by Toll Express.

NT customers, please note that an excess of $12.00 (separate to redelivery fees above) applies for all deliveries to the Northern Territory. This charge will be added to your credit card separately.

IMPORTANT NOTICE: As of August 17th, 2004 Petra Hair Care will not be taking international orders outside of New Zealand.

International - New Zealand ONLY
All Petra orders are shipped by Toll couriers.

Note: GST (Goods and Services Tax) is included in all prices, for International orders GST is deducted at the checkout.

Attention International Customer
Although international online customers are not charged a goods and services tax (GST) when making a purchase on the Petra site; it is important to note that you may be liable for duties and taxes in your own country.

Taxes and duties are not charged on gifts, samples, non-commercial shipments or personal effects that are under the country of destination customs and taxes criteria.

Petra Hair Care Pty Ltd takes no responsibility for any taxes or customs charges your local authorities may impose on your online purchase.

Please check with your local authorities for further details.

Petra Online takes no responsibility for any charges on goods sent to international destinations and therefore will not offer a refund.

back to top

RETURNS
If you are wishing to return products that are faulty or not as described simply post the goods back to Petra Hair Care within 3 weeks of order date.
Please send the goods back to the address that appears on the invoice. Give a brief explanation stating why you wish to return the goods.
Goods must be returned in as new condition with original packaging intact. All products must be returned unused.
Please return goods with the invoice, the method used for payment and the Toll Express delivery docket. Petra online will not accept liability for any postage incurred.

We will credit your original method of payment, excluding delivery.
If you need any more assistance please telephone customer service centre on 03 9676 9766.

back to top

EXCHANGES
If you wish to exchange products that are faulty or not as described simply post the goods back to Petra Hair Care within 3 weeks of order date.
Give a brief explanation stating why you wish to exchange the goods and what products you wish to purchase in exchange. Goods must be returned in as new condition with original packaging intact. All products must be returned unused.
Please return goods with the original invoice, the method used for payment and the Toll Express delivery docket. Please do not reuse the courier bag.
We will require credit card details including credit card number and expiry date in the event that there is a price difference between goods being exchanged and also to debit the redelivery charge. We will email you to confirm all details.
Ensure that the shipping address and your telephone number are clearly indicated and that you will be able to sign for the delivery. There will be a $12.00 redelivery charge if the first delivery is unsuccessful.

Please send any returns to Petra Hair Care, Unit 22/3 Westside Ave, Port Melbourne, Victoria 3207 Australia.

back to top

REFUNDS
All refund inquiries will be assessed individually. Please call 03 9676 9766.

Please note: Returns, exchanges or refunds are only available to online customers in Australia.

International customers wishing to refund or exchange goods will need to email to the following address; enquiries@petra.com.au

back to top

PRICING POLICY
How secure is my transaction?
Petra online supplies you with a secure session within our shopping checkout. We use SSL (secure socket layers) to protect your details.

How safe are my credit card details?
When you place an order at the checkout the credit transaction is sent directly to the bank. We do not transfer those details to others for their commercial use. Our online system automatically encrypts all your details using the latest SSL (secure socket layer) encryption standard.

We reserve the right
• To cancel any order, at which time, we will immediately attempt to notify this action by email or phone. We will refund the monies paid using the original method of payment.
• That all orders are subject to availability of stock.

back to top

PAYMENT OPTIONS
We have three methods of payment:
• Credit card - live payment via the Internet, we accept Visa, Mastercard, Diners Club and American Express
• Offline - payment by fax or post with your credit card details
• Phone order - simply call us on +61 3 9676 9766 to place order

back to top